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Downloader doesn't work!

Although I've reinstalled the app several times, it still won't download videos longer than 30 minutes or longer.

kennith scott

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In order for us to assist you with this issue, please specify what happens exactly when you attempt to download a longer video. If you are getting a particular error message, please let us know what it reads or attach a screen shot - see: Sending a screen shot to Technical Support (Windows)

Also, please let us know what browser you are using, what your Windows version is, as well as the RealPlayer version installed - see: 

How can I tell what version of RealTimes (RealPlayer) I have on my PC?

The more information you provide, the better we'll be able to assist you.

Milena
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I have a similar issue except for me it won't download anything. I was using the version that came with my new Dell PC and it worked great. The little popup would appear and I could download the video. I, then, got an upgrade to a newer, paid version and whoops...once installed I am not able to download anything, not even by trying to copy a link and pasting it into the field. So what great new thing am I paying for?????

Jacquelyn Allen 0 Stimmen
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Jacquelyn,

Can you please let us know the following information:

1. Please go to C:\Program Files (x86)\Real\RealPlayer.
2. Right click on videodl and click Properties and then the Details tab.

Please provide us with the version number you see there.

Could you also provide us with a sample URL that you are trying to download?

Real CS 0 Stimmen
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