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ERROR CODE 2130925312

Getting this code when trying to burn a dvd...Won't burn

john leblanc

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Hello,

1 - This could be caused due to a bad disc. Changing the disc should eliminate the problem. A blank, single-layer DVD-R disc is recommended (make sure it is not DVD+R).

2 - If the issue persists, please follow these instructions: https://customer.real.com/hc/en-us/articles/204040813

3 - If the issue still persists, despite following all the above instructions, please provide the following information:

  • What Operating System is installed on your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • What version of RealPlayer is installed on your PC? (Here's how to check the version: https://customer.real.com/hc/en-us/articles/204039513)  
  • What steps do you follow and when does the program crash?
  • What is the format of the files you are trying to burn? (To learn how to check it, open your RealPlayer Library, right-click on the file/s in question, select the ''Details'' option from the drop-down menu and the format of the file will be displayed in the new pop-up window.)
  • What is the exact message that appears on your desktop?
  • NB! Please send us screen shots showing the steps you follow and the results. To learn how to take a screen shot, please follow the steps from the article below: https://customer.real.com/hc/en-us/articles/204039473

The more specific you are, the better I will be able to assist you.

Maria
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