Can't burn a CD

Hello,

Please note that the ''burn audio CD'' option is a free feature. For more information regarding the paid and the free features, click here: https://customer.real.com/hc/en-us/articles/204039343

As for the experienced CD burning difficulties -- please follow these steps: https://customer.real.com/hc/en-us/articles/204040853

If the issue persists, please provide the following information:

• What Operating System is installed on your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
• What version of RealPlayer is installed on your PC? (Here's how to check the version: https://customer.real.com/hc/en-us/articles/204039513)  
• What steps do you follow and what difficulties do you encounter (or when does the program crash)?
• What is the format of the files you are trying to burn? (To learn how to check it, open your RealPlayer Library, right-click on the file/s in question, select the ''Details'' option from the drop-down menu and the format of the file will be displayed in the new pop-up window.)
• Do you receive any error messages? What is the exact message that appears on your desktop?
• Please send us screen shots showing the steps you follow and the results. To learn how to take a screen shot, please follow the steps from the article below: https://customer.real.com/hc/en-us/articles/204039473