Problem with my account

David Dominguez

• 31. August 2017 17:57

I have had reaktimes/realplayer for a long time now. And i have had over 28GB of space on here for years now. Now all of a sudden it says i'm over 200% over my plan.

Only saying I have 11GB of storage. Who can i contact to revert my account back to what it was. I started deleting my videos thinking i was near my 28GB and after i deleted a few videos i find out someone reduced my space. I had 28GB free from referrals etc. When it first started. No email to reach.

 

xxxxxxxxxxxxx

 

THank you.

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• 

  Virgilio

  • 1. September 2017 10:57

  
  We have recently discontinued Cloud storage space for our free plan, effective July 28, 2017

  We sent this email to everyone with a free plan, to notify them of the upcoming change and to offer a limited-time discount on a paid version in case they are interested in upgrading.

  If you'd like to use RealTimes as a backup service for your photos and videos, I can offer you a 50% discount for our 25GB premium plan (just $24.99 a year)--just access this link:
  https://order.real.com/rn/en/us?p=6004

   

  Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.

   

   

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