Suddenly Realplayer takes over a minute to open

null null

• 23. Februar 2017 20:19

Suddenly Realplayer takes over a minute to open.

Click on icon and a minute and a half later it opens to my library page as set.

Try to go from one audio selection to another and it takes 20-30 seconds.

Downloaded your update back in December and it worked fine.

Suddenly this... all other icon linked sites open instantly.

PC Windows machine

Help!!!!

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  Arvin

  • 24. Februar 2017 14:45

  To resolve this issue, follow the below article:

  https://customer.real.com/hc/en-us/articles/204040113

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  null null

  • 24. Februar 2017 17:00

  Thanks very much for your response. I noted my icons were directed not to Realplayer but to Realtime. I guess they slipped one by me during the "upgrade".... I won't be doing that again......

  So out of frustration I simply downloaded a version of Realplayer over whatever was on my machine and all was fixed.... icons included and saved my library of 700 songs.

  I have been using the free version of Real for 15 plus years and recall other problems with their "upgrades"

  Thanks again for your help... folks like you are a real treasure....

  Bill

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