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Installation Freezes and Cannot Install It

Kommentare

13 Kommentare

  • Viswanathan S

    To resolve this issue, please follow the steps in this article:

    https://customer.real.com/hc/en-us/articles/204040153 

    Let us know the progress.

    -1
  • Marshall Grau

    It is not working at all.  It still remains at 50% and that information has not helped at all.  Plus, I cannot uninstall the previous version at all.

    0
  • Viswanathan S

    In this case, to resolve this issue, please follow the below solutions:

    Solution 1: Deleting temporary Windows files and folders:

    https://customer.real.com/hc/en-us/articles/204039363

    Solution 2: Uninstall RealPlayer if the RealPlayer was installed already by following the article:

    https://customer.real.com/hc/en-us/articles/204040013/#uninstall

    Solution 3: Run Microsoft's Fixit program:

    Go to http://support.microsoft.com/mats/Program_Install_and_Uninstall and run the Fixit program. This tool is often helpful in cleaning up previous installations and fixing installer issues. Remove entries related to RealPlayer and RealDownloader.

    Solution 4: To download and install a new copy of the application, visit http://www.real.com/, click the Download RealPlayer for Free button, and follow the prompts to install the current version.

    If the issue persists, please provide the following information:

    • What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
    • Do you have any security software installed (Norton, McAfee, AVG, etc.)?

    The more specific you are, the better I will be able to assist you.

    -1
  • Marshall Grau

    It is still not opening up at all and it did complete it.  RealPlayer is not opening and RealDownloader is also not appearing.

    I run Windows 10 and Windows Defender.

    0
  • Viswanathan S

    To install RealPlayer, please follow the instruction from the link below (this is exactly what I did on the session we had). If you follow the instruction properly you will definitely be able to install RealPlayer:

    https://customer.real.com/hc/en-us/articles/231760587

    2- After you put the computer back to the normal mode, please sign in to RealPlayer. To do so, https://customer.real.com/hc/en-us/articles/204040653

    I hope this information helps.

    -1
  • Marshall Grau

    It does not work on safe mode.  It prevents Microsoft Edge from working at all which I need, and there are no other ways to do it.  Plus, my MS account is the only one and I cannot switch accounts since it is the administrator.

    0
  • Viswanathan S

    In this case, I would suggest that you install the RealPlayer using a different User Profile in your computer.

    Let me the know the progress.

     

     

    0
  • Marshall Grau

    There is no other profile that is on there.

    0
  • Arvin

    Windows profile needs to be created. To do so, follow the below steps:

    1. Click the Windows Start button in the lower left corner of the screen.
    2. Select Control Panel.
    3. Choose User Accounts.
    4. Under Pick a task... click Create a new account.
    5. Set the user to Administrator.
    6. Log into the new account and install RealTimes.

    0
  • Marshall Grau

    That also does nothing and that even includes this: https://customer.real.com/hc/en-us/articles/231760587

    It will not connect to the internet at all to complete the installation if I put it on safe mode on network.  That completely disconnects it from the internet.

    0
  • Arvin

    Try following the below article to create new local Windows Profile on your computer.

    https://support.microsoft.com/en-in/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-local-user-account-in-windows-10

    Once created, try installing RealPlayer on it.

    0
  • Marshall Grau

    I did that before and it still would not install.

    0
  • Arvin

    I've sent a message to the email address associated with your account. Please respond and we'll go from there.

    0

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