Realcloud download tool
I received notification that as of Feb 28th realcloud files would not be available and instructions on downloading these files on to my computer. However when I start the download, it stops every time on the 9th file out of 712 and I get an Script error page. Whether I select yes or no to run the script, the download does not continue and it freezes up the download page. How do I correct this?
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You can also download files one at a time by going to https://realtimes.real.com. Just log in to your account, go to Photos & Videos, right-click on a file, and select “Download Original.”
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To help us troubleshoot this issue, please send us a screenshot of the script error, and let us know your computer's operating system (Windows 7, 8, 8.1, or 10) and what version of Internet Explorer you have.
You can find instructions for taking and sending a screenshot here:
https://customer.real.com/hc/en-us/articles/204039473
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