Post

2 Follower Folgen
0
Avatar

RealPlayer does not Install correctly or Launch

Hello,

First I am a little irritated trying to find "CUSTOMER" support without a way to "contact" the service provider.  As this is Community support, one can easily believe it wont be a high level support when you pay for a product.

Issue:

I was told there was a new version of RealPlayer.  I installed it but since it has not worked correctly.  My desktop icon is gone, I have tried to uninstall, clear the registry items of RealPlayer and reinstalled.  It still does not install correctly or even put a desktop shortcut on my desktop.  Even if I check the box during the installation process.

To make it worse, when I go down the file path to the folders, there is no .EXE files and just a Data folder. As I pay for Premium I would like to use this program as desired and not fight with it just to not have it work.

TIM HETZNER

Offizieller Kommentar

Avatar

Hello,

First, click on the link below to install and run the Microsoft troubleshooter. Run it a few times until you remove all Real and RealDownloader entries from the list. 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

Then, install RealPlayer in Safe mode by following these instructions: https://customer.real.com/hc/en-us/articles/231760587

NOTE: For more information on how to boot up your PC in Safe Mode, please consult this video: https://www.youtube.com/watch?v=L_N9riV8jl0; additionally, make sure to select the ''Network'' option under the ''Safe boot'' option:

As for the provided support, we appreciate feedback from our clientele and continually strive to improve our processes.

 

Maria
Aktionen für Kommentare Permalink

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

1 Kommentar