error message when starting downloader

QUENTIN THOMAS

• 21. Juli 2017 14:12

Can't open Downloader, but get this error message:

Severity: 3

Error Code: -2147467259

User code: 0

Could not create actor - guid not found

http://ns.real.com/gemini.v1:RecordingMgrWinActor

0

• Offizieller Kommentar

  

  Maria

  • 21. Juli 2017 14:40

  Hello,
  Our technical department is currently investigating the problem you describe and they need some additional information to continue their research. Therefore, kindly answer the questions below.
  
  1. Send us some URLs (links) of the videos that cause the error message
  2. What Windows version are you using? (Windows 7, 8, 8.1. or 10?)
  3. What browser version are you using when downloading? Here's how to tell: Find browser version
  4. Go to the following location on your PC and let us know if the you can find the files listed below: C:\Program Files (x86)\Real\RealDownloader
  
  - cpprest140_2_8.dll;
  - downloader2.exe;
  - recordingmanager.exe.
  
  We apologize for the inconvenience caused and appreciate your cooperation.
• 

  null null

  • 23. Juli 2017 10:58

  I get exactly the same error message.  It has nothing to do with a browser.  After starting RealPlayer by itself, I selected "Download a Video" from the pull-down menu.  That is when I get this error message.

  I find "recordingmanager.exe.", but cannot find the two files listed below.

  - cpprest140_2_8.dll;
  - downloader2.exe;

  Regards,

   

   

   

  0
• 

  QUENTIN THOMAS

  • 24. Juli 2017 15:12

  Hi,

   cpprest140_2_8.dll
   downloader2.exe

  These are missing.

  The error is not caused by any video, because the Downloader is not running. If I click on the Realdownloader program to start it, I get the error message, which I then have to shut down using the Taskmanager..

  I have uninstalled Realplayer, deleted all files and folders and re-installed using Chrome and Internet Explorer and neither work.

  0
• 

  Maria

  • 24. Juli 2017 15:56

  Hello,

  As soon as we have an update on the status of the issue, we'll let you know.

  We are sorry for any inconvenience caused and we appreciate your patience.

  0
• 

  ANDREAS dimitriou

  • 19. August 2017 17:55

  i am using windows 10 i am getting error 2147467259 also some another error for some time , whent the error sign come up i can not prossed for some time

  0
• 

  Maria

  • 21. August 2017 14:24

  Hello,
  Our technical department is currently investigating the problem you describe and they need some additional information to continue their research. Therefore, kindly answer the questions below.
  
  1. Send us some URLs (links) of the videos that cause the error message
  2. What Windows version are you using? (Windows 7, 8, 8.1. or 10?)
  3. What browser version are you using when downloading? Here's how to tell: Find browser version
  4. Go to the following location on your PC and let us know if the you can find the files listed below: C:\Program Files (x86)\Real\RealDownloader
  
  - cpprest140_2_8.dll;
  - downloader2.exe;
  - recordingmanager.exe.
  
  We apologize for the inconvenience caused and appreciate your cooperation.

  0

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