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can't sign in

Currently not connected to Real Times. To reset your connection, please restart your computer.

Every time I try to sign in a Box appears: "Currently not connected to Real Times. To reset your connection, please restart your computer."  Please help. Thank you!
I am using Windows 7 and have a paid subscription. I already tried going into real times and properties and making the adjustments as described but that didn't work. running version 18 da dot da dot.

Clyde Miller

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