Still can"t download anything. Tried all solutions from real.com. I think I am missing something in my computer.

Gary Mack

• 11. September 2017 23:03

Still can"t download.

0

• Offizieller Kommentar

  

  Maria

  • 13. September 2017 13:12

  Hello,

  Please provide the following information:

  • What Operating System is installed on your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • What version of RealPlayer is installed on your PC? Here's how to check the version: https://customer.real.com/hc/en-us/articles/204039513
  • Which Internet browser do you use: Internet Explorer, Google Chrome, Mozilla Firefox? Do you experience the same difficulties while using all the Internet browsers? 
  • Is this happening to all videos, on all sites or just with a particular one (YouTube)?  
  • Do you receive any error messages? What is the exact message that appears on your desktop?
  • Please send us screen shots showing the steps you follow and the results. To find out how to take a screen shot, please follow the steps from this article: https://customer.real.com/hc/en-us/articles/204039473

  The more specific you are, the better I will be able to assist you. 

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