Realplayer stopped working

Stephen Christopher Martin

• 16. März 2017 15:34

 I have been using RealPlayer for several years, now in windows 10, it has been fine since W10 launch. Today I tried to open a video in RP when came up with the window,

"RealPlayer has stopped working"

a problem caused the program to stop working correctly etc

The previous day I did get a critical update from Microsoft. I though this may be the problem so I uninstalled the updates. This did not work, so I restored my computer to a previous restore point 4 days earlier when I knew it was working OK. Again this failed to sort the problem. I have uninstalled the software, re-installed a new copy and deleted all temporary files but nothing has worked

So far I am unable to open and video files. I am at a loss since it was working fine the day before yesterday

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  null null

  • 16. März 2017 17:25

  I have same problem,reinstalled latest version of realplayer,get the same error message.I have Win10 64bit and have used realplayer for years??????

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  Viswanathan S

  • 16. März 2017 22:30

  I've sent a message to the email address associated with your account. Please check your email inbox.

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  null null

  • 18. März 2017 17:41

  I have the same problem - I tried different things uninstall/ reinstall realtimes/ real player, erased all temp files, etc).  Finally I restored from a backup from 3/12 which is 2 days before the Windows 10 March 14 update, and I did nothing except allowed the  automatic update from Microsfoft for Windows 10 dated 3/14.  Real player stopped working. HELP

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  null null

  • 18. März 2017 18:20

  This is a link to the March 14, 2017 Windows 10 update that appears to be associated with real player not working:

  https://support.microsoft.com/en-us/help/4000825/windows-10-windows-server-2016-update-history?ocid=1607 

   

   

   

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  Arvin

  • 19. März 2017 19:59

  We are aware of this issue and customers using RealPlayer on a Windows 10 PC may be affected by an incompatibility with the most recent Windows 10 update (KB4013429).  We are working to resolve this incompatibility; we will sen you an email as soon as a fix has been released. 

  In the meantime, to play your videos, you will need to temporarily uninstall this update (KB4013429). For more information about uninstalling Windows updates, visit the Microsoft support site:
  
  https://answers.microsoft.com/en-us/windows/forum/windows_10-update/how-to-uninstall-updates-and-patches-in-windows-10/b887a5d6-3fbf-4c38-9854-e6fecdf0534e
  
  We are sorry for the inconvenience caused and appreciate your patience in this regard.

  Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.

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