uninstalling and then reloading realpalyer

Nicholas Dmytryszyn

• 18. März 2017 17:23

I had a similar problem last year on this same issue but cannot recall how problem was resolved.  RealPlayer stopped working completely 2 days ago - could download but not play.  Then I received a notice to upgrade with latest version. Tried to upgrade, installation stopped at 50% - even left it on overnight (12 hours, still at 50%) in morning.  Rebooted, decided to uninstall then reinstall.  Uninstall remained at 3 bars "completed" for several hours.  Rebooted, tried again, same problem.  Any assistance would be appreciated.  Thank you.

 

Nick

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  Arvin

  • 18. März 2017 22:33

  To resolve this issue, follow the below solutions:

  Solution 1: Deleting temporary Windows files and folders:
  
  https://customer.real.com/hc/en-us/articles/204039363
  
  Solution 2: Uninstall RealPlayer by following the article:
  
  https://customer.real.com/hc/en-us/articles/204040013/#uninstall
  
  Solution 3: Run Microsoft's Fixit program:
  
  Go to http://support.microsoft.com/mats/Program_Install_and_Uninstall and run the Fixit program. This tool is often helpful in cleaning up previous installations and fixing installer issues. Remove entries related to RealPlayer and RealDownloader.
  
  Solution 4: To download and install a new copy of the application, visit http://www.real.com/, click the Download RealPlayer for Free button, and follow the prompts to install the current version. 

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  Nicholas Dmytryszyn

  • 18. März 2017 23:14

  Thank you.  I will try this evening and see what happens.

   

  Nick

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