Restarted account, can't access content

Brian Hickman

• 21. März 2017 05:23

A couple years ago I subscribed to realtimes unlimited.  I uploaded over 3,000 home photos and videos to the cloud.  My subscription ended.  I just restarted the subscription.  The web-based realtimes player shows me the names, dates, thumbnails of all the content but I cannot download, play, share, or get a sharable link to any of the videos.  The locally-installed realtimes player, on the other hand, doesn't even see any of the cloud-based content.  It's important that I be able to get to these videos because the hard drive that had them locally crashed.

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  Viswanathan S

  • 22. März 2017 01:13

  I've sent a message to the email address associated with your account. Please check your email inbox.

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