your product is junk

terry leach

• 20. April 2017 17:47

I can't get playlists to work correctly, very clunky to even find playlists and move music to them, and worst of all, the stupid cd burner will not work. I've ruined a dozen or more blanks trying different things to get it to burn. I'm using the free to test before buying, but this just turns me off!!! I have updated, uninstalled and reinstalled and even updated immediately after reinstalling. Still works like someone 2 years old developed it.

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  Viswanathan S

  • 20. April 2017 21:35

  To resolve this issue, please follow the steps in this article:

  https://customer.real.com/hc/en-us/articles/204040853 

  To create playlists, please visit: https://customer.real.com/hc/en-us/articles/204684347 

  I hope this information helps.

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