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No videos to download on this page only on firefox

No videos to download on this page appears when trying to download video in you tube only does it in firfox all other browser work ok

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I have the same problem,it worked fine yesterday afternoon (21/04/2017) and they downloaded a perfect HD, with the orange drop down button. I have tried download the add on in fire fox but it have disappeared from their list of add on and i kind of like the real downloader, best one i used

Ib Nissen 0 Stimmen
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I Have tried your suggestion my   search bar is on the right and address bar on left .I have blue download button but will not download a video, works on edge and chrome ok

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To resolve this issue, please provide the following information:

• Did you receive an error message? What does it say?
• Is this happening to all videos, on all sites or just with a particular one? If the problem is with a particular video, please include the URL from which you're trying to download.
• What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
• What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
• What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?

The more specific you are, the better I will be able to assist you.

Arvin 0 Stimmen
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