RealPlayerPlus

Cathy Cross

• 8. April 2016 16:27

My account email is caxxxxxx@yxxxxxxxm and I am a RealPlayerPlus account holder.  When my system was upgraded wo Win 10 - I now do not show as being a Plus customer.  How do I regain my access ?

Cathy Cross

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  Viswanathan S

  • 8. April 2016 21:18

  On checking our records, I see that you have purchased RealPlayer Plus 16. Customers who purchased RealPlayer 16 Plus can continue to enjoy their Plus features at no extra charge when we released RealPlayer Cloud but in the new RealTimes these features are available only with a Premium or Unlimited subscription. Therefore you are unable to access the Plus features like burning DVD.
  
  If you wish to upgrade to RealTimes, click the RealPlayer or RealPlayer Cloud logo in the upper left of your player and select "Check for Update."
  
  If you still wish to reinstall the previous version RealPlayer Cloud follow the below link:
  
  http://cache-download.real.com/free/windows/installer/player/rp17/R90ENDF/RealPlayerCloud.exe
  
  Before installing RealPlayer Cloud, make sure you uninstall (alone) any existing version of RealTimes by following the link:
  
  https://customer.real.com/hc/en-us/articles/204040013
  
  After downloading the free version, sign in to access the Plus features of the player: To do so click the link below:
  
  https://customer.real.com/hc/en-us/articles/204040653?
  
  Note: Please be aware that we are no longer making any updates to RealPlayer Cloud or RealPlayer 16, and popular features such as Download This Video may not work on these versions. Therefore, we strongly recommend using RealTimes.

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