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Video Downloader

I introduced a URL but no download the video.

HECTOR S null

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To resolve this issue, follow the below article:

https://customer.real.com/hc/en-us/articles/204169018

If you are still unable to download videos, please provide the following information:

• Are you able to see the "Download This Video" option?
• Did you receive any error messages?
• Is this happening to all videos, on all sites or just with a particular one?
• What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
• What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
• What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?

The more specific you are, the better I will be able to assist you.

Aravind Ramachandran 0 Stimmen
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A few weeks ago Real Player down loaded videos with no problem what so ever, now, Real Player will not down load any video at all, I get a message saying, "unable to down load" every time, why I this? and what can be done? If there is no solution, I will no longer keep Real Player. I wish not to do this, but, I may have to if this is ongoing problem. I like the program, it's very useful to me. Now, this is happening. Thanks.

Luis Diaz 0 Stimmen
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Hello Luiz, 

I suggest you to uninstall and reinstall RealTimes by following the article given below:
https://customer.real.com/hc/en-us/articles/204040013

Note: Make sure that you delete the RealPlayer folders as mentioned in the above article.

Once you install the RealDownloader, follow the below article to update the RealDownloader manually:

https://customer.real.com/hc/en-us/articles/214170087?

Let us know the progress.

Viswanathan S 0 Stimmen
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