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upgrade" to get what I paid for already. If I wanted to " download the free version and utilize the download video feature which is free. ." I would not have pay you $49.95 for the version that I have. If I go with your most current version, RealPlayer with RealTimes, does this mean I will be able to "download this video, burn dvds, and convert files to other formats? Will this be free? And what was the point in me buying Real Player Plus because those aforementioned items were the reason I "upgraded" then.
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As stated earlier, we want to inform you that as RealNetworks makes new products available to customers, it is not possible to continue supporting legacy and historic products. We are no longer making any updates to RealPlayer Cloud, RealPlayer 16, or prior versions, so some features (such Download This Video) may not work on these versions.
Live customer support is provided only for the current version and one prior version of the player. To learn more, visit the article:
Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.