Downloader

Ronda Walker

• 11. Juni 2016 17:15

I have tried all browsers and reinstalled Realplayer and will not download ANY video!! What's up. Every since I upgraded I can't do much of anything. TIRED!!!

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• 

  Michell

  • 11. Juni 2016 19:47

  To resolve this issue, please follow the steps in this article:

  https://customer.real.com/hc/en-us/articles/204040433

  If you are still unable to download videos, please provide the following information:

  • Are you able to see the "Download This Video" option?
  • Do you receive any error message? What does it say?
  • Is this happening to all videos, on all sites or just with a particular one?
  • What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
  • What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
  • What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?

   

  The more specific you are, the better I will be able to assist you.

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  Brant Kotch

  • 11. Dezember 2016 22:26

  I agree with the above. The failure of the downloader to identify a video ("no videos found at that web address") just started with your latest update. This is on sites I used to download from all the time. The trouble is with current versions of both Chrome and Edge on Windows 10 with Symantec protection. Nothing has changed but your downloader.

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  Arvin

  • 13. Dezember 2016 22:10

  We are aware of this issue and our Technical Department is investigating. Once we have an update on the status of this issue, we will send you an email to let you know. Meanwhile, you can try downloading videos using Internet Explorer.
  
  I’m sorry for the inconvenience and want you to know that we appreciate your business.

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