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Preventing my cloud videos from being deleted

I am trying desperately to save my videos.  I logged-into the website, watched the short video, clicked on links that said I would be downloading the app.  Should this app appear on my desktop so I can easily access it to watch the video?

Please help me keep my videos & my account active!  The e-mail said I had until 04/18/2016!  HELP! 

Karl Price

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You can access the Cloud videos along with the local ones by downloading the RealTimes program onto your computer. To do so, visit www.real.com and follow the onscreen instructions. 

We also want to inform you that we will not delete the Cloud videos. Even if your subscription expires, all your previously uploaded videos will still be available but you won't be able to add videos to your Cloud unless you delete some of them manually.

 

Aravind Ramachandran 0 Stimmen
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Thank u 4 responding.  I followed the link to the RealTimes/RealPlayer site.  It opened the same window w/the introduction video, but no on-screen instructions.  I clicked on "Get the App" & it opened the same window from the last attempt.  I clicked on the green "Download RealPlayer for Free" button, & received a message @ the bottom of the screen that the realplayer.exe was downloaded.  I still don't see that anything new has been added.  I clicked on "web app online" & the "Windows 10" icon, & it still seems that nothing has changed.

I have a RealPlayer icon on my desktop already, but it has been there for years & has remained after different updates.  I don't know if this helps or not but I thought I would let u know.

I received your message that my videos would not be deleted (thank u, so much), but I wanted to make sure I was doing what I should do to keep them.  What else do I need to do? 

Karl Price 0 Stimmen
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The latest version of RealPlayer is 18.1.3.100. To find the version, please follow the steps in the below article:

https://customer.real.com/hc/en-us/articles/204039513

If you don't have the latest version, please click for check for update. To do so, please follow the below steps:

  1. Open RealPlayer.
  2. Click the RealPlayer logo at the top left corner.
  3. Select check for update from the drop-down menu.
Viswanathan S 0 Stimmen
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