I do see that you have no uploaded content in your RealCloud. Please disregard the email as it was sent to you by mistake. You will not lose your local content until or unless you manually delete it.
We no longer offer inbound phone support. Our support team is available 7 days a week to help customers via email or online. Agent support via email is available to customers who have purchased or subscribed to one of our products. If an email exchange is not able to resolve the issue quickly, we may offer an outbound call. We also offer a community forum for free customers, where agents respond to posts online.