RealPlayer and windows 10

Finbarr O'Leary

• 11. Mai 2016 06:59

 Each time I re-install RP18,and restart my laptop

the player is uninstalled.

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  Sean

  • 11. Mai 2016 09:49

  To resolve this issue, try performing a clean uninstall and reinstall by following this link: https://customer.real.com/hc/en-us/articles/204040013

  Note: Make sure the RealPlayer folders are deleted as mentioned in the article, before reinstalling RealPlayer.

   

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  null null

  • 11. Juni 2016 22:48

  cannot download videos with windows 10

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  Harry

  • 14. Juni 2016 01:09

  To resolve the issue, follow the solutions mentioned in the below link:

  https://customer.real.com/hc/en-us/articles/204040433

  If you are still unable to download videos, please provide the following information:
  
  • Are you able to see the "Download This Video" option?
  • Do you receive an error message? What does it say?
  • Is this happening to all videos, on all sites or just with a particular one?
  • What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
  • What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
  • What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?
  
  The more specific you are, the better I will be able to assist you.

   

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  Ady Thorpe

  • 8. November 2016 18:25

  i have the latest update but it wont download anything on my windows 10 brand new laptop, help please

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  Viswanathan S

  • 10. November 2016 02:13

  Ady Thorpe,,

  To resolve this issue, please follow the steps in this article:

  https://customer.real.com/hc/en-us/articles/204040433 

  If you are still unable to download videos, please provide the following information:
  
  • Are you able to see the "Download This Video" option?
  • Did you receive any error message? What does it say?
  • Is this happening to all videos, on all sites or just with a particular one?
  • What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?
  
  The more specific you are, the better I will be able to assist you.

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