can't trim
I cannot trim videos or music anymore. What's with that?? How do I fix this? Or RealPlayer people need to fix this.
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Try performing a clean uninstall and re-install the RealPlayer. To do so, please follow the below article:
https://customer.real.com/hc/en-us/articles/204040013
If you are still unable to trim, please provide the following information:
• Are you able to play those files?
• Did you receive any error message? What does it say?
• What is the file format?
• What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
• What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?
The more specific you are, the better I will be able to assist you.0 -
I'm trying to trim a video that I've converted to both Quicktime and MP4 formats. They play in both formats, but when I try to trim, and I get a Parsing Error message saying the file isn't supported. What should I do?
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Alan,
To resolve this issue, install the following codec:
K-Lite: http://fileforum.betanews.com/download/KLite-Codec-Pack_Full/1094057842/3
If that does not help, try uninstalling and re-installing of RealTimes. To do this, follow the link below:
https://customer.real.com/hc/en-us/articles/204040013
If that doesn't help, please provide the following information:
• What is the file format?
• What is the source of the file?
• Is this happening to all files or just with a particular one?
• What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
• What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?
The more specific you are, the better I will be able to assist you.0
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