Unable to get Burn CD option

Charles Portelli

• 20. Juni 2016 20:56

Have downloaded the updates to Real player and the burn option has gone re cd's because of this update. 

can I reinstall a copy of an older real player retaining the burn option ?

thanks

-1

• 

  Harry

  • 20. Juni 2016 21:48
  • Bearbeitet

  To resolve the issue, perform a clean uninstall of RealTimes by following the below article: https://customer.real.com/hc/en-us/articles/204040813

  Then install the previous version of RealPlayer by clicking the link below: http://cache-download.real.com/free/support/win/17/RealPlayerCloud.exe

  Once its installed, please sign in to access Plus features.

  Note: We are no longer making any updates to RealPlayer Cloud, RealPlayer 16, or prior versions. So some features (such as Download This Video) may not work on these versions.

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• 

  randy bullock

  • 3. August 2016 00:04

  cannot burn cds

  0
• 

  Naga

  • 3. August 2016 21:30

  Randy,

  To resolve this issue, follow the below article:

  
  https://customer.real.com/hc/en-us/articles/204293208
  
  If you are still unable to burn an audio CD, please provide the following information:
  
  • Did you receive any error messages?
  • What is the file format of the source file?(extension)
  • Are you able to play the file?
  • What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
  • What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)? 
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?
  
  The more specific you are, the better I will be able to assist you.

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