Can no longer record videos

BENJAMIN ISABELLE

• 21. August 2016 23:58

   After upgrading to windows 10 download this video no longer functions.

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• 

  Jason

  • 22. August 2016 00:39

  To resolve this issue, please follow the steps in this article:
  
  https://customer.real.com/hc/en-us/articles/204040433
  
  If you are still unable to download videos, please provide the following information:
  
  • Are you able to see the "Download This Video" option?
  • Do you receive an error message? What does it say?
  • Is this happening to all videos, on all sites or just with a particular one?
  • What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
  • What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
  • What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?
  
  The more specific you are, the better I will be able to assist you.

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