Unable to sign in

Clive Rolfe

• 29. August 2016 10:59

I have RealPlayerCloudPlus (version 17), but I am unable to sign in. It tells me I am not connected, and to check my network connections (which are fine), I have tried the resolution on the help page (restart options etc) but to no avail.  Can you help please?

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• 

  Naga

  • 29. August 2016 19:34
  • Bearbeitet

  To resolve, please perform a clean uninstallation of RealPlayer by following the below article:
  
  https://customer.real.com/hc/en-us/articles/204040013
  
  Make sure you delete the RealPlayer folders as mentioned in the below article, before reinstalling RealPlayer.
  
  https://customer.real.com/hc/en-us/articles/220342848
  
  NOTE: Deleting these folders will remove any playlists you've created; the files will remain in your library but the playlists will need to be re-created.

   

  Then, re-install RealPlayer Cloud by clicking the below link:

  http://cache-download.real.com/free/support/win/17/RealPlayerCloud.exe

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