The "Download this Video" icon

Stephen Grosshans

• 21. September 2016 21:34

 I use two computers, One has that icon (and it works)
The other does Not have the icon, WHY ?
Yes, I did upgrade, that is when the icon came.
Please help me.
Stephen

0

• 

  Stephen Grosshans

  • 21. September 2016 21:40

  I did upgrade to "RealTimes" but only seem to have it on "One" computer

  I want it on "Both" .

  0
• 

  Naga

  • 22. September 2016 14:29

  To resolve this issue, follow the steps provided in the below article:

  https://customer.real.com/hc/en-us/articles/204040433

  If you are still unable to download videos, please provide the following information:

  
  • Is this happening to all videos, on all sites or just with a particular one?
  • What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
  • What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
  • What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?

  The more specific you are, the better I will be able to assist you.

  0

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.