I paid for everything BUt its not working?

null null

• 3. September 2016 22:37

Hello guys!  I keep having this problem with you guys!@ Always wanting to take money from me when I paid for everything a few years ago!

Please see a copy of my bill showing that I pad you guys $44.95 below

Please tell me what to do because I'm getting PISSED OFF at you guys!

Thanks for all your help!

Thank you for your purchase from RealNetworks. This email contains important information regarding your purchase. Please print or save this email for your records.     Order Number : 4004592365 Order Date : 04/29/13       Quantity Item Serial Number Price Total 1 RealPlayer Plus v16 -- US$24.99 US$24.99     RealPlayer Plus v16 RealPlayer Software -- --     US$24.99 US$24.99
1	Speedbit Video Accelerator Premium	VXXXXXXXXXXXX3-442XXXX	US$19.99	US$19.99
Sub Total				US$44.98
Shipping				US$0.00
Total				US$44.98

 

Billing Information

James M Garcia 5xxxxxxxxxxxxd  Sxxxxxxxxxxxxx36 US

 

Global Technical Support and Customer Service from RealNetworks The Global Technical Support and Customer Service web site is available at: http://service.real.com. At this site you will find answers to frequently asked questions as well as hours of service, service phone numbers in both the US and Europe, and extensive Technical Support and Customer Service information. If you need support for a 3rd party product that RealNetworks sells but does not develop, please go to: http://www.real.com/accessories/help/techsupport.html

 

Thank you again for your purchase! Sincerely, RealNetworks http://www.real.com/

 

James Garcia

4xxxxxxxxxx2

 

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  Viswanathan S

  • 4. September 2016 21:06

  When you originally purchased RealPlayer Plus, you purchased version 16, which was a one-time charge. With that purchase, you received updates and support of that version for no additional fees or hidden charges. We are now offering RealTimes. This is a new product with new features.

  You can continue to use your current version without charge; however, please be aware that we are no longer making any updates to RealPlayer Cloud, RealPlayer 16 or earlier versions, and popular features such as Download This Video may not work on these versions. If you want the latest version with the additional plus features and automatic updates, it requires a RealPlayer Plus 18 or RealTimes Premium or Unlimited subscription.
  
  If you would like to re-download RealPlayer 16 to access the premium features, please read this article: https://customer.real.com/hc/en-us/articles/204040003

  Note: I wanted to let you know that we have edited your original post to remove your mailing address and phone number to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.

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