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Jorge Jaramillo

• 29. November 2016 19:27

Why do I keep losing the ability to do anything with RealPlayer, even sign-in. I have the plus version (17.0.15.10).

"Currently not connected to RealPlayer Cloud"

I do not want to upgrade again - RealPlayer does not warn customers of a membership deadline.  

REALFRUSTRATED Jorge 

 

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  Viswanathan S

  • 29. November 2016 21:09

  To resolve this issue, please follow the steps in this article:

  https://customer.real.com/hc/en-us/articles/204043323 

  If this does not resolve your issue, please perform a clean uninstall the RealPlayer by following the below link:

  https://customer.real.com/hc/en-us/articles/204040013 

  Use this link to install the RealPlayer Cloud http://cache-download.real.com/free/support/win/17/RealPlayerCloud.exe 

  Then sign in using your email and password. 

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