realplayer plus

Daniel Burford

• 17. November 2016 18:06

I am trying to download realplayer and the burning software on a new computer and it keeps stopping

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• 

  Naga

  • 17. November 2016 20:26

  I suggest that you perform a clean uninstall and reinstall of RealPlayer by following the below article:

  https://customer.real.com/hc/en-us/articles/204040013

  If that doesn't help, I will need you to provide the following information:

  • What is your Operating System (Windows XP, Vista, 7, 8, 8.1, 10)?
  • Did you receive an error message?
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?
  • What version of RealTimes/RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513).
  • What web browser do you use (Google chrome/ Firefox/ Internet Explorer/ Edge)?

  The more details you provide, the better I will be able to assist you.

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