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One month and still can't access my videos??

You told me you would fix this problem. I have given you all the information you asked for. Problem still isn't fixed.

Nearly TWO WEEKS have passed and I haven't heard a word about getting access to my uploaded videos.
 
What's going on??  I should certainly get a refund for April and May. 
 
If you can't fix this, tell me!
 
--Madeleine Nist
Madeleine Nist

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