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Can't play downloads

I have paid $24.99USD to access realplayer as the free version would freeze up and not play my downloads. It is still not playing, my mother wanted to upgrade but now that I am having problems even after I paid she will not, that is what she was worried about. If this is how it is going to be I want my money back. As it does not play anything and it freezes. I have installed and installed it too many times but it still does not work.

Martha Spear

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Please follow these steps to resolve your issue.

1. Open RealPlayer.
2. Click the RealPlayer logo, then Preferences
3. In the Category pane, select Hardware.

- Under Video Card Compatibility, move the slider bar Most reliable.
- Click OK twice to save the changes.
- Close out of RealPlayer, restart it, and sign back in.
- If this does not work, set Video Card Compatibility back to its default.

If the issue persists, please let us know.


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