DVD burning

Richard Magro

• 25. August 2019 21:38

Have been with realplayer for years...Every now and then a problem arises..this has to do with burning a dvd from realplayer...i have reinstalled 3 times and when the dvd is minutes from completing i get this message...A  general error has occurred end of file:error parsing ac3 audio stream...never got this before...how do we fix it...tired of wasting dvd's...

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  douglas kenney

  • 26. August 2019 13:34

  i am now having the same problem i think it has something to do with the microsoft update ive tried converting videos to real and reinstalling no luck

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  RN Support

  • 31. August 2019 14:24

  Would you be able to send us the file that you are trying to burn? 

  To send us a file up to 1 GB in size, please follow these instructions:

  1. Go to https://tobor2.prognet.com/cgi-bin/incoming.cgi
  2. You will see instructions for attaching the file. Choose the file you want to send us.
  3. In the "to" section, enter "gsharma".
  4. In the box below, enter your email address and/or ticket number, along with a brief note about the issue (just a sentence is fine).
  5. Click Send.

  We will review the file(s). If for some reason we have difficulty receiving the file, we will let you know.

   

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