I NEED HELP I BEEN WITH REALPLAYER SINCE AUGUST 8,2014.

MY PLAN SAY MOST POPULAR ONE TIME PAYMENT

MY PLAN SAY FREE

I PAID FOR REALPLAYER 4 TIMES SINCE 2014 

PLEASE PROVIDE ME HELP WHY AM SEEING ADS AND REQUESTING ME TO UPGRADE AGAIN. DO I HAVE 2 REALPLAYER ACCOUNT. I DON'T USE MOBILE ONE PC ONLY. I AM REQUEST HELP WITH EXPLANATION TECHNICIAN SHARMA I'M REQUESTING PLEASE