Unable to download error
I am a premium subscriber and getting YouTube "unable to download" errors. I had a window referencing smart app control so I disabled it. Still getting the error. checked my firewall and all ok. Please help? Win 11 and realplayer 25. Is there a security feature I missed? Please help.
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It appears that this issue has been active for days now. I am all up to date with everything too - to no avail. Absolutely unable to download anything Youtube! Frustrating 🤬
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I’m experiencing a very similar problem on my end. The downloader either can’t recognize the video at all or stops partway through with an “unable to download” error. Based on other discussions I’ve read, this tends to occur whenever YouTube updates something, which can temporarily disrupt Real Downloader.
I’ve already attempted reinstalling and making sure everything is up to date, but the results are still unreliable—occasionally it works for a short time, then fails again.
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FIXED (I guess).
Sent problem ticket to RP support. I said if they have no fix, I want my money back as I purched under a false advertisement.
They sent me a refund. No discussion. Wierd, but OK.
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RN Support (RealNetworks Support)
Aug 25, 2026, 15:04 PDT
Hello Ray,
Thank you for contacting RealNetworks Customer Support.
This email confirms your refund for your RealPlayer purchase in the amount of $39.99.
Depending on your financial institution, please allow a few days for the refund to post. This will appear on your next credit card statement issued following this processing period.
Please let us know if you have any additional questions.
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