Real player won't download onto my windows 11

Abgeschlossen

Steven M. Lawrence Sr.

• 15. August 2022 18:58

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  RN Support

  • 15. August 2022 19:26

  Can you please let us know if you are seeing any error messages while installing RealPlayer?

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  Steven M. Lawrence Sr.

  • 16. August 2022 10:28

  I'm not seeing any error message.

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  RN Support

  • 16. August 2022 16:48

  If you feel RealPlayer is not installing right or not seeing any error messages, can you please follow these steps.
   

  • Can you please go to C:\Users\<Your PC Name>\AppData\Roaming\Real\RealPlayer
  • Open a file named "RealPlayer-log.txt"?
  • Scroll down to the bottom of the log file and copy paste the last 4 lines over here.

  This will indicate where the problem is.
   
  If you have difficulty in finding this file, please let us know.

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  Dory Abou-Haidar

  • 13. September 2022 07:46

  12/09/22:13:13:22: (At 99%)Executing: C:\Users\Dory\AppData\Local\Temp\~rnsetu1\TEMP\setreg.exe 
  12/09/22:13:13:22: (At 99%)Starting the installation of component: 
  12/09/22:13:13:22: (At 99%)Copying file: C:\Program Files (x86)\Real\RealPlayer\realplay_mountpoints.exe
  12/09/22:13:13:22: (At 99%)Executing: C:\Program Files (x86)\Real\RealPlayer\realplay_mountpoints.exe /rpappdemonclsid 4E537193-E2AD-44b7-A23427E8F19215C4 /addmounts

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  RN Support

  • 13. September 2022 13:50

  Dory, 

  We identified this issue and a fix is rolling out in the next 2 days. Please go back to www.real.com in 2 days to install the latest version to resolve this issue. If the issue persists after this, please let us know.

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  Dory Abou-Haidar

  • 14. September 2022 12:10

  thank you :) i will try it and let you know

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  Dory Abou-Haidar

  • 14. September 2022 12:56

  it worked for the newer version , unfortunately , i am a plus user for the older version and still same issue

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  RN Support

  • 22. September 2022 02:19

  We are sending you an email. Let's take it offline for a quicker solution.

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  null null

  • 29. Dezember 2024 17:58

  27/12/24:19:25:38: (At 95%)Executing: msiexec /x{0777BCD2-6274-487A-B440-FC264AC2704B} /qn
  27/12/24:19:25:38: (At 96%)Executing: msiexec /x{9402AEF2-5981-4097-8BE2-6501DAC4DBFD} /qn
  27/12/24:19:25:39: (At 97%)Executing: msiexec /x{AAECF7BA-E83B-4A10-87EA-DE0B333F8734} /qn
  27/12/24:19:25:40: (At 98%)Executing: msiexec /x{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA} /qn
  (At 100%)Error 16: Directory is in use by other application

   

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