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Apologize for the inconvenience. Our engineer team is looking into it. We will send you an email when the issue is resolved.
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You will need RealTimes Premium (recurring) in order to use the paid features.
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We don't offer support in Japanese. You can check the box as mentioned in the screenshot below.
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These errors indicate that you are having a hardware failure. Your DVD Drive is causing problems. You may need to contact your PC manufacturer to address the hardware failure. Please note: Even if...
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We don't control how certain videos are stored in the websites that host videos. That said, if you are downloading videos in a TS format, you can use RealConverter to convert it to MP4. Our product...
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If the Downloader button is not showing up in your browsers each time you restart your PC, our guess is that either it is disabled in Windows startup or your firewall program is blocking it.To chec...
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You do have the correct version. Can you please do this and let us know what happens. Click the same Facebook video and play it in Expanded mode. Please click the Download button and let us know wh...
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We have sent you an email. We'll take it from there. We suspect that if the issue persists after all that you've done, the DVD drive is the problem. Anyway, let's take it offline.
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Our system shows that your last purchase was RealPlayer 16 under the email ofkbk@comcast.net. Please note that, older versions are not available in our system, and we are no longer supporting RealP...
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We have identified this issue with Edge where if it is in a non-English language, the downloader would not show up. Our engineering team is working on fixing it and will be fixed in the next releas...