Why do I get a "potential virus" warning when I try to download or update my RealPlayer software?
Many web browsers give a routine security warning message to let you know about possible risks of downloading software. This message does not mean that the program actually has a virus; it warns you of the risk.
RealNetworks takes precautions to ensure our software is clear of viruses. It is safe to install RealTimes and RealPlayer when you download it from http://www.real.com or using the "Check for Update" function in the RealPlayer itself.
Note: Sometimes anti-virus software companies release definitions that trigger a false alert when certain programs are launched or certain files are accessed. Your anti-virus software may tell you that you have a virus when you do not. This can happen when a program performs a task, like copying a file from one location to another, in a way that the anti-virus software looks for based upon the definitions. A false alert can also sometimes be triggered when a free software installation includes additional offers; some programs that do this include Eset and MalwareBytes.
You should run updates of your anti-virus software, including virus definitions, then perform a full system scan. This will eliminate almost all false alerts. If you continue to receive a warning, please contact us and let us know what anti-virus program you are using so we can take further action.
If you believe you are infected with a virus or worm, visit your anti-virus manufacturer's website for removal information.