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Problems using Chromecast with iPhone or iPad

Why can't I cast a video that's stored on my iPhone or iPad?

This can depend on the format and size of the file you're trying to cast. Chromecast supports the formats listed here: https://developers.google.com/cast/supported_media_types 

If your videos are in a different format, or if the video bitrate is higher than 14 mbps, they will need to be uploaded to RealTimes first so we can convert them to a supported format for casting.

Note: Photos cannot currently be cast from iOS devices. To cast your Stories, you must upload them to Cloud first and play them from Stories > Cloud tab.

Why can't I cast iTunes TV shows or movies I've purchased?

When you download a movie or TV show from the iTunes store, iTunes stores it on your device in a way that does not allow other apps to access it; therefore, it will not show up in RealTimes and can't be cast using our app.

I uploaded a video to my Cloud Library and it still doesn't cast--why?

Read this article for solutions.

Casting used to work fine, but now it doesn't. What happened?

This can occur if another app was recently installed that adversely affects network connectivity. For example, some customers have reported that turning off their anti-virus or ad-blocking app resolved their playback issues.

Also, make sure that you have the most recent version of the RealTimes app on your device.

Finally, restarting the Chromecast can also resolve this issue:

1. Remove the Chromecast device from the HDMI slot.
2. Unplug the USB cable or power cable (depending on how the device is powered up).
3. Reconnect the Chromecast and try again.

These suggestions don't help. What else can I try?

Bandwidth and connectivity within your home Wi-Fi network may affect Chromecast performance. The number of devices connected to the network and length of time since the router was restarted may also impact performance. For more information, please consult the Chromecast forum:  https://productforums.google.com/forum/#!forum/chromecast

For additional issues, please read our list of troubleshooting tips.

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