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I VOWED I WOULD NEVER PURCHASE ANOTHER PRODUCT FROM REAL PLAYER BECAUSE THE COMPANY DOES NOT HAVE ANY DIRECT CONTACT FOR THEIR CUSTOMERS TO USE. HOWEVER, I NEEDED TO UPGRADE MY REALPLAYER  AFTER CHANGING MY NEW PC WHICH OS IS WINDOWS 8.1

AFTER REDOWNLOADING I COULD ONLY GET THE BASIC. YESTERDAY I UPGRADED MY COPY TO PREMIUM AND WAS CHARGED €35.99 WHICH I PAID ON MY VISA DEBIT CARD AND RECEIVED A THANK YOU NOTE FROM REAL TIMES FOR MY UPGRADE. BUT NO INVOICE OR CONFIRMATION OF MY PAYMENT. I DO NOT TRUST ANY COMPANY THAT DOES NOT DEAL DIRECT WITH THEIR OWN CUSTOMERS. HOPEFULLY SOMEHOW YOU MAY GET THIS MESSAGE AND ACT ACCORDINGLY.

 

John BINGLEY

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I'LL BE VERY SURPRISED IF I EVER GET A  REPLY FROM REAL.COM

THEY JUST ARE NOT BOTHERED WITH GOOD CUSTOMER CARE.

John BINGLEY 0 votes
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