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trimmer not working

It's been a while since this function is unable to use.  Just wondering how long this issue will remain until it is fixed.  Pretty sad we are being charged for this function and cannot use it.  Getting a little frustrated.

 

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Hello,
Currently, we don't have any official information as to when a fix is expected.
As soon as we have an update on the status of this issue, we'll email you to let you know.
We're sorry for the inconvenience and want you to know that we appreciate your business.

Maria
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7 comments

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trimmer not working

It's been a while since this function has worked properly.  When will this issue be addressed and corrected? 

Eddie Lowe 0 votes
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Hello,

We're looking into this issue. However, don't have any official information as to when a fix is expected.

As soon as we have an update on the status of this issue, we'll let you know.

We appreciate your patience.

Maria 0 votes
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I am also frustrated  by the delay in sorting out this problem can,t we go back to real player before this upgrade

Brian Radcliff 0 votes
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Hello,

We appreciate feedback from our clientele and continually strive to improve our processes. 

As soon as we have an update on the status of this issue, we'll let you know.

We are very sorry for any inconvenience caused.

As for the installation of previous version, unfortunately, it's not possible to downgrade your version.

Maria 0 votes
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Yesterday I used the trimmer.  Today, when I try to load a video, I get sent to the upgrade page and can't get rid of that page.  If I click on the X, the trimmer disappears.  Am I being forced to upgrade in order to use the trimmer?????

Wilda George 0 votes
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Wilda,

Usage if Trimmer is a free feature. You won't be asked to upgrade when using the Trimmer feature. You claim that you are getting an upgrade prompt. Can you please describe exactly the steps you are taking for this prompt to show up?

Real CS 0 votes
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