1 - Regarding the download speed:
Please consult this article: https://customer.real.com/hc/en-us/articles/204040643
Note: The download speed depends on the speed of your Internet connection, the general network and the server conditions.
Additionally, please note that cleaning the temporary files and resetting the Web browsers should help with this issue. To know how to proceed, please click on the links below and follow the instructions:
2 - Regarding your Cloud content:
To see which files are uploaded to your Cloud:
a) Go to: https://realtimes.real.com/account#login;
b) Sign in with your credentials (your email address and your password).
c) Open the ''Photos & Videos'' section to see the uploaded files.
3 - To learn how to burn DVDs, click here: https://customer.real.com/hc/en-us/articles/204041013
I would also like to add that in case of difficulties you can always visit our Knowledge Base: https://customer.real.com/hc/en-us, which contains hundreds of articles to help you use the program. For more Knowledge Base search tips, click here: https://customer.real.com/hc/en-us/articles/204915628