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The "Download this Video" icon

 I use two computers, One has that icon (and it works)
The other does Not have the icon, WHY ?
Yes, I did upgrade, that is when the icon came.
Please help me.
Stephen

Stephen Grosshans

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I did upgrade to "RealTimes" but only seem to have it on "One" computer

I want it on "Both" .

Stephen Grosshans 0 votes
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To resolve this issue, follow the steps provided in the below article:

https://customer.real.com/hc/en-us/articles/204040433

If you are still unable to download videos, please provide the following information:


• Is this happening to all videos, on all sites or just with a particular one?
• What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
• What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
• What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?

The more specific you are, the better I will be able to assist you.

Nagarajan Murthy 0 votes
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