I see that you have purchased RealPlayer Plus 16. Although customers who purchased RealPlayer 16 Plus continued to enjoy their Plus features at no extra charge when we released RealPlayer Cloud, in the new RealTimes these features are available only with a Premium or Unlimited subscription. A subscription unlocks many more features than just the Plus features! Read more about features and pricing.
If you wish to reinstall RealPlayer Cloud/RealPlayer 16, you can do so from this page. Before installing, make sure you uninstall any existing versions of RealPlayer by following the article:
Once installed, sign in to access the Plus features. To do so, follow the article:
Note: We are no longer making any updates to RealPlayer Cloud, RealPlayer 16, or prior versions, so some features (such as Download This Video) may not work on these versions. As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products.
I hope this helps.