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Realplayer

I purchased realplayer 16 I have no interest in buying new version. I had to reinstall my copy on my windows 7 but it trys to go to your site and download part of the program.its a file that is 3840kb. I have a 40mg dsl internet connection but when you program goes to this site its taking forever. I have waited over a hour and it has not hardly done anything. My system is running fine downloading anything from other sites. Can you fix your servers so I can finish this install. I only use realplayer to play my music files on my computer. That is all I have ever used it for. please Help me fix my program I purchased.

Larry McVey

mcvey.larry@gmail.com

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I see that you have purchased RealPlayer Plus 16. Although customers who purchased RealPlayer 16 Plus continued to enjoy their Plus features at no extra charge when we released RealPlayer Cloud, in the new RealTimes these features are available only with a Premium or Unlimited subscription. 

If you wish to reinstall RealPlayer Cloud/RealPlayer 16, you can do so from this page. Before installing, make sure you uninstall any existing versions of RealPlayer by following the article:

https://customer.real.com/hc/en-us/articles/204040013

Once installed, sign in to access the Plus features. To do so, follow the article:

https://customer.real.com/hc/en-us/articles/204040653

Note: We are no longer making any updates to RealPlayer Cloud, RealPlayer 16, or prior versions, so some features (such as Download This Video) may not work on these versions. As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products.

I hope this helps.

Aravind Ramachandran 0 votes
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