To resolve this issue, please follow the steps in this article:
If this does not resolve your issue, please provide the following information:
• What happens when try to play?
• Did you receive any error message? What does it say?
• Is this happening to all music or just with a particular one?
• What web browser do you use, and which version? (Seehttps://customer.real.com/hc/en-us/articles/207275617)
• What version of RealTimes or RealPlayer is installed? (Seehttps://customer.real.com/hc/en-us/articles/204039513)
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?
The more specific you are, the better I will be able to assist you.