Unable to sign in to RealPlayer v11

I have a paid, full version of RealPlayer 11. After a computer meltdown, I reinstalled the program and everything works fine with one exception. I am unable to sign in to my account to enable the premium features of the program.

When I attempt to sign in, I get an error that says "Service unavailable. We're sorry. We are temporarily unable to sign you in. Click 'Retry' below to attempt to sign in again or 'Cancel' to start using your RealPlayer".

I am definitely already online, so this is not a networking issue. I know that times have moved on and there are newer versions of RealPlayer. I actually have a paid version of RealPlayer Cloud as well. However, I do not need nor want the features on that version. I am perfectly happy and fine with version 11.

I need to be able to sign in to my account to enable these features. Please help.

This is on a laptop with Windows 7, SP1, fully updated.

Adrian Borbon 03 October 2016 19:04

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4 comments

I am now able to get to the sign in page, but I am now getting a message stating "Please verify and re-enter your email and password, or click cancel to use RealPlayer without signing in".

However, I know my email and password are good as I used them to get in to the support area here and was able to sign in on the real.com website to look at my account.

I know that you are unable to support password resets or new account creation for this version of RealPlayer (v11), but I am not trying to do either of those actions. I am trying to log in to an already existing account.

Your help is appreciated.

Adrian Borbon 03 October 2016 19:30 0 votes

As RealNetworks makes new products available to customers, it is not possible to continue supporting legacy and historic products, including: RealPlayer 15, 14, SP or any prior version.
To know more refer this article: https://customer.real.com/hc/en-us/articles/204039423

Naga 05 October 2016 17:09 0 votes

I am not asking for anything more than to have my login, which already worked, to authenticate. I am not asking for a password reset. I am not asking for a new account.

Authentication of already existing accounts for software that has been paid for (and for which login and password are known) should not be something that expires or is unable to continue to be authenticated.

And now the sign in page is gone... again.

Seriously, how hard is it to keep authentication working? Make it work and I'm a happy camper. I have no need or desire to use any version beyond v11. Just make authentication work.

Adrian Borbon 15 October 2016 10:37 0 votes

We understand your concern. Unfortunately, the option to install RealPlayer 11 is no longer available and as RealNetworks makes new products available to customers, it is not possible to continue supporting legacy and historic products, including: RealPlayer 15, 14, SP or any prior version.

Arvin 17 October 2016 21:05 0 votes