Post

2 followers Follow
0
Avatar

I cannot record anything!

I upgraded several  months ago. Using the old version I was able to record any video I was watching. Not now! Help!

 

James Welsch

Please sign in to leave a comment.

1 comment

0
Avatar

To resolve this issue, follow the steps provided in the below article:

https://customer.real.com/hc/en-us/articles/204040433

If you are still unable to download videos, please provide the following information:

• Are you able to see the "Download This Video" option?
• Did you receive any error message? What does it say?
• Is this happening to all videos, on all sites or just with a particular one? If the problem is with a particular video, please include the URL from which you're trying to download.
• What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
• What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
• What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?

The more specific you are, the better I will be able to assist you.

Nagarajan Murthy 0 votes
Comment actions Permalink