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Can't download music from you tube

Says unable to download

Shirley Boline

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Please try out the following alternative download method: Video download fails or is very slow in Internet Explorer

If the issue persists, please reply and provide the following additional information:

- What web browser are you using?
- What version of Windows are you using (7, 8, 10)?
- What version of RealPlayer is installed on your PC? (See: How can I tell what version of RealTimes (RealPlayer) I have on my PC?)

The more specific you are, the better I will be able to assist you.

Nagarajan Murthy 0 votes
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Hi Ali Aden,

To resolve this issue, please follow the steps in this article:

https://customer.real.com/hc/en-us/articles/204040433 

If you are still unable to download videos, please provide the following information:

• Are you able to see the "Download This Video" option?
• Did you receive any error message? What does it say?
• Is this happening to all videos, on all sites or just with a particular one? If the problem is with a particular video, please include the URL from which you're trying to download.
• What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
• What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
• What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?

The more specific you are, the better I will be able to assist you.

Viswanathan S 0 votes
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I have tried Maxthon, Google, Edge, Internet Explorer and when the little box appears at the top, and I hit "download this video" it tells me there is no video found " so I go to my task bar and try the same thing and I get the same answers. I can't download anything. 

There is also a little popup box that has downoad on it and when I press that one, I get a picture of the video.

Please tellme what to do and please make it simple because I am not too bright with computers yet.

Alfred Newton 0 votes
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